1. Your Privacy Matters

We respect your privacy. This policy explains how we collect, use, store, and protect your personal information, as well as your rights to access or update it.

2. What Information We Collect

We only collect personal information that is reasonably necessary to provide our solar, battery, EV charger and related services. This may include:

  • Your name, address, email and phone number
  • Property details (e.g. roof orientation, electricity usage)
  • Date of birth (for STC eligibility or network forms)
  • Energy account or NMI (National Meter Identifier)
  • System performance or internet connection data (where monitoring applies)

We do not collect sensitive information (e.g. health records, ethnicity, financial credit scores).

3. How We Collect It

We collect your information directly from you:

  • During a quote or consultation
  • Through our website forms or email
  • When you sign a contract or request a service
  • When we inspect your site or install equipment

In some cases, we may also receive information from:

  • Your electricity retailer or DNSP (e.g. for metering)
  • Public sources (e.g. property records, aerial imagery)
  • Technology platforms (e.g. solar monitoring apps)

4. Why We Collect It

We only use your personal information for purposes directly related to the services we provide, including to:

  • Design a tailored solar or battery system for your home or business
  • Apply for STC rebates on your behalf
  • Submit grid connection and metering applications to your Distribution Network Service Provider (DNSP)
  • Set up or troubleshoot online system monitoring
  • Contact you about maintenance, service alerts, or product upgrades

We do not use your information for unrelated marketing or sell it to third parties.

5. Who We Share It With

We only share your information where necessary, including with:

  • The Clean Energy Regulator (for STCs)
  • Your DNSP (e.g. Essential Energy) or energy retailer
  • Solar monitoring or inverter platforms (e.g. Fronius Solar.web, Enphase Enlighten)
  • Our subcontracted installers or service technicians
  • Government regulators, if legally required

All third parties must comply with strict privacy and data security requirements.

6. Storage and Security

We take reasonable steps to protect your personal data. This includes:

  • Secure cloud storage 
  • Restricted staff access
  • Encrypted data transmission, where applicable
  • Regular backup and security reviews

We retain your information only as long as necessary to meet legal and warranty obligations.

7. Access, Correction & Deletion

You can request to:

  • View the personal information we hold about you
  • Update or correct any outdated or inaccurate details
  • Ask us to delete your data (unless we’re required to retain it for compliance)

To make a request, contact us at:

  • Phone: 02 6772 6233
  • Email: info@newenglandsolarpower.com.au

We aim to respond to all requests within 10 business days.

8. Cookies and Website

Our website may use cookies for site analytics or to process form submissions, but we do not serve third-party advertisements.

9. Changes to This Policy

We reserve the right to update this policy from time to time. The latest version will always be available on our website at:
www.newenglandsolarpower.com.au/privacy 

10. Concerns or Complaints

If you have any concerns about how we handle your data, please do not hesitate to contact us. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
 www.oaic.gov.au